Q: What¡¯s the trading process?
A: We will first confirm with you all the details of the order, and then will send you our quotation, if you agree to our offer, we will generate an order for you, you need to pay the deposit first, then we will arrange production; after completion of production, we will provide you with the final product photo; upon your confirmation, you need to pay the balance due, then we will deliver to you by the shipping method you chosen.
Q: How long can I receive my sign?
A: Depending on the number and weight of the signs, in general, if you choose DHL, under normal circumstances, you should receive your signs in 10-20 working days (include the produce time and the delivery time).
Q: what is included in your offer?
A: Generally, our quoted prices will include the production costs and raw material costs, installation of required bolts, and 1:1 easy installation drawing, logistics costs, and insurance cost as well. If LIGHT SIGNS, the offer also includes enough transformers and wiring diagrams, if you need us to design, the offer will be included appropriate design fees.
Q: Can you make sure I can get my signs on time?
A: we can only say that we can complete the production as per quoted schedule, and generally will complete ahead of schedule; but as you will receive it on time, need cooperation from the logistics companies; we can not take responsibility if delay caused by the logistics companies.
Q: Can you make sure I get my sign without damage?
A: We handle the packaging very carefully, and for the single letter sign with 3 layers of packaging, from the inside to the outside followed by was paper, EPE foam and a bubble file. Then the package is placed in a wooden box lined with foam. Under normal circumstances it will not cause damage in transit. And the signs will be covered by insurance, if you received a damaged package, please open it in front of deliveryman, if there are identified damages, please contact us immediately and we will contact the insurance company for compensation, and we will re-produce the signs and free delivery to you.